Privacy Policy
This website is operated by Dynes Motor Group Ltd (“Dynes”, “we”, “us” or “our”). Dynes is the data controller for this website.
We take the privacy of your information very seriously and are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect and use the information you give us when you make a booking, request a service or use this website. We may update this policy from time to time and the current version will always be the one published on this site.
What information do we collect?
From time to time you will be asked to provide personal information about yourself in order to receive or use our services. This may include your name, email address, contact phone number and postal address.
We do not collect or request sensitive personal data, such as credit card or bank details, through this website.
We collect and store vehicle registration numbers along with booking, service and MOT details.
Users aged 16 and under
If you are 16 or under, you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from someone in this age group without the appropriate consent, we reserve the right to cancel the related transactions and services and remove the personal data supplied. The information can be re-submitted once the required permission is in place.
How do we collect information from you?
We collect information about you when you use this website, email us or call us. For example, when you make a booking, request a callback, ask for a quote, or ask to be reminded when your next service or MOT is due.
How will your personal information be used?
We will only use your information for the purposes that you would reasonably expect, or that we state when we collect it.
We will use information collected when you make a booking with us:
- to make sure the service you have asked for is correctly delivered and managed
- to maintain your account, where you have created one
- to contact you to confirm or update your booking
- to ask you to review the service you received (you are under no obligation to respond)
- to respond to any enquiry, callback request or online chat you send us
With your consent, we may also use information collected:
- to contact you about products and services that we think may be of interest to you
- to provide you with reminders when your vehicle’s next service or MOT is due
Where do we store your data?
Your data will be stored and processed securely in the UK. Where any data is transferred, stored or processed outside the UK, we will take reasonable steps to ensure it is handled securely and in line with UK data protection law, for example by putting appropriate safeguards in place.
Who do we share your personal data with?
We will not sell, rent or lease your data to third parties.
To deliver your booking we may share your information with trusted service providers, suppliers and sub-contractors who work on our behalf, for example our booking, payment and reminder systems. Where we use third-party providers we put agreements in place that require them to keep your data secure and not to use it for their own marketing purposes.
We may share your vehicle registration number with third parties where this is needed to provide a quote or complete a booking.
We may transfer your personal information and vehicle registration number to a third party as part of a sale of some or all of our business and assets, or where we are under a duty to disclose or share your data to comply with a legal obligation, to enforce our terms of use, or to protect the rights, property or safety of our customers. In any such case we will take steps to ensure your privacy rights continue to be protected.
How long do we keep your data?
We retain your personal data until you close your account, or until the data we have collected from you is no longer needed to provide the service you originally requested. We will delete or anonymise your personal data within a reasonable period after that point.
Cookies
Like most websites, this site uses cookies. Cookies are small pieces of text stored on your browser that let the site recognise you when you return, and help us collect statistical information about visits or remember your preferences. Cookies do not store personally identifiable information. If you refuse a cookie it may affect how parts of the site work. For more detail, please see our Cookie Policy.
Links to other websites
This website may contain links to other sites outside our control. We are not responsible for the privacy or security of those sites. This Privacy Policy applies only to this website.
Your responsibilities
If you contact us by email over the internet, please be aware that unencrypted communication may not always be secure and may pass through several different countries on its way to us. Please do not email us confidential or sensitive information such as card details. We cannot accept responsibility for unauthorised access to information that is outside our control.
Where you create an account, please use a password that provides an adequate level of security, keep it safe, and do not share it with anyone. We do not have access to your password, but if you lose it you can ask us to reset it.
Your rights
You have the right to access your personal information, and to object to, rectify, erase, restrict or port it.
You can choose whether you wish to receive information from us. If you do not wish to receive direct marketing from us, you can indicate this when we collect your information, manage it in your account, or email us at info@dynesgroup.co.uk.
How to access your personal information
If you believe that any of the data we hold about you is incorrect or being misused, or you would like further information, please contact our Data Controller:
The Data Controller, Dynes Motor Group Ltd, [registered office address], or by email at info@dynesgroup.co.uk.
Policy date
We review our Privacy Policy regularly. This Policy was updated on 26/06/2026.