Terms and Conditions of Use

This website is operated by Dynes Motor Group Ltd (“Dynes”, “we”, “us” or “our”).

By using this website you agree to these Terms of Use, together with any additional terms, conditions, notices and disclaimers included on the website, so please read them carefully. If you object to any of these Terms of Use (including any later amendments or modifications) or become dissatisfied in any way with your use of the website, your only recourse is to discontinue using the website.

Overview

To use this website and make a booking, you agree to receive communications by email, text and phone from Dynes and our booking system so that bookings can be completed.

When you make a booking over the website, we will receive your booking and contact details and will contact you to confirm. Please make sure dynesgroup.co.uk is on your safe senders list and not filtered to junk mail. A booking request is not confirmed until we have agreed the requirements with you.

The contract for any services is between you and Dynes. You will pay Dynes directly for all work undertaken, in the normal way and under our terms of business.

If you need to cancel or change the date of your booking, please contact us directly as soon as possible. This is important, as we will be expecting you and will have allocated a person to work on your vehicle.

Our handling and use of your personal information is set out in our Privacy Policy and is in accordance with the UK GDPR and the Data Protection Act 2018.

Nothing in these Terms of Use affects your statutory rights as a consumer.

A more detailed description of the above is set out below.

1. Definitions and interpretation

  • Booking means the process by which a user uses the website to search for, obtain a price and time for, and request the delivery of services, to be confirmed by Dynes over email, phone or text.
  • Vehicle means a road vehicle presented for the relevant services, including cars, vans and commercial vehicles.
  • Services means (but is not limited to) any automotive service, MOT, maintenance, parts, accessories, tyres, recovery or repair.
  • Servicing schedules means a set of agreed servicing items to be carried out.
  • Terms of Use means these terms of use, as amended from time to time.
  • Website means this website, operated by Dynes.
  • User (also referred to as “you”) means a person who has visited and/or used the website and who seeks and/or makes a booking for services.
  • MOT prices offered on the website are for cars and light commercial vehicles only.

2. Accurate information

  • All information you provide when making a booking is provided so that the website can give a price and so that we can deliver the services for your vehicle.
  • You warrant that all information you provide via the website is true and accurate, and that no information given or omission made is intended or likely to mislead or deceive. We reserve the right, at our discretion, to request verification of, or to verify, any information you provide.
  • We may suspend or terminate your use of the website and/or cancel any booking without notice, in particular (but not limited to) where:
    • the information provided is incomplete, invalid, untruthful or incorrect;
    • the website is used to send spam;
    • false information is provided about a user’s identity;
    • a user takes actions that may undermine the integrity of any feedback or comments system; or
    • a user does not agree to receive communications from us in relation to a booking.

3. The website

  • We provide the website to give you the opportunity to make a booking with us.
  • We do not guarantee that you will be able to make a booking at any given time.
  • A booking request submitted through the website is not in itself a confirmed contract for services until we have agreed it with you.
  • Prices displayed online are indicative; the final price will be agreed with you when the booking is confirmed.
  • Details and any dated information on the website are published as of their date only. We will use reasonable efforts to keep the website accurate and up to date but do not warrant that it is error free.
  • If you submit a review to us, you agree that we may publish your review, together with your name, on this and any successor website, in such position as we may reasonably determine. You agree that we may publish edited or partial versions of the review, but we will never edit a review in a way that creates a misleading impression of your views.
  • It is your responsibility to arrange any transport, pick-up or delivery to and from us, unless otherwise agreed as part of your contract.
  • We reserve the right to vary the specifications, rates, rules and conditions of any element of the website at any time. Because these Terms of Use may change over time, you are encouraged to review them periodically.

4. Warranties and indemnity

  • You are responsible for any information you provide through the website. In particular, you warrant that such information:
    • is true, accurate and complete;
    • is not fraudulent or misleading;
    • does not infringe any third party’s intellectual property or privacy;
    • does not violate any law, statute or regulation;
    • is not obscene or offensive;
    • does not contain any viruses, worms or other code that may damage, interfere with, intercept or expropriate any system, data or personal information.
  • You indemnify and keep indemnified Dynes and its officers, employees and agents against all claims, demands, damages and costs (including reasonable legal costs) arising out of your breach of these Terms of Use, your misuse of the website, or any information you submit that breaches the warranties above.

5. The website “as is” and limitation of liability

  • The website is provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, timely, secure or error free, and we accept no responsibility where the website is unavailable or a booking is not processed due to circumstances beyond our reasonable control.
  • To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of, or inability to use, the website.
  • Nothing in these Terms of Use excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, for fraud, and for any matter for which it would be unlawful to exclude or limit liability. Your statutory rights as a consumer are not affected.
  • The services we carry out on your vehicle are provided under our separate terms of business, which sit alongside these website Terms of Use.

6. Information and privacy

  • The personal details you provide as part of a booking (name, address, contact phone number(s) and email address) are used to identify you and your booking and to make contact to confirm. If you wish us to remove your details from our files, please contact us.
  • Any vehicle registration number entered on the website may be shared with relevant third parties in order to provide a quote or complete a booking.
  • We hold all personal data in accordance with the UK GDPR and the Data Protection Act 2018, as set out further in our Privacy Policy and Cookie Policy.
  • By making a booking over the website, you agree that we may provide you with reminders and offers specific to your vehicle.

7. Complaints and enquiries

If you have a complaint or enquiry about your booking or the services provided, please contact us directly at info@dynesgroup.co.uk and we will do our best to resolve it.

8. Processing and technology issues

In the event of errors in processing, website downtime, or any other errors or delays caused to the website or to bookings as a result of unforeseen technical difficulties (associated with servers, data hosting, internet service providers or any other reason), we reserve the right to take such action as we consider necessary in relation to the website.

9. Governing law

These Terms of Use, and your access to and use of the website, are governed by and construed in accordance with English law. Any provision of these terms which is void or unenforceable may be severed without affecting the enforceability of the remaining provisions.

Current as of 26/06/26.